Help Center

Frequently Asked Questions

Find answers to common questions about our shipping services, tracking, pricing, and more.

Shipping

How long does international shipping take?
International shipping times vary by destination and method. Express air freight typically takes 2-5 business days, standard air shipping takes 5-10 business days, and ocean freight can take 15-45 business days depending on the route.
What items cannot be shipped internationally?
Do you offer same-day or next-day delivery?

Tracking & Delivery

Can I track my international shipment?
What happens if my package is delayed?
Can I change the delivery address after shipping?

Pricing & Payments

How is shipping cost calculated?
Are there any hidden fees?
What payment methods do you accept?

Customs & Documentation

Do you handle customs clearance?
What documents do I need for international shipping?

Insurance & Claims

Is my shipment insured?
How do I file a claim for damaged or lost items?

Still have questions?

Can't find the answer you're looking for? Our customer support team is here to help.

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