Acceptable Use Policy
Last updated: November 14, 2025
This Acceptable Use Policy ("Policy") sets out the rules and guidelines for using ToFreight's shipping platform and services ("Service"). This Policy is part of our Terms of Service.
By accessing or using our Service, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your account and access to our Service.
1. Prohibited Activities
You may not use our Service to engage in or facilitate any of the following activities:
Illegal Activities
- Violating any applicable local, state, national, or international law
- Shipping illegal, prohibited, or restricted items
- Money laundering or fraud
- Terrorist activities or supporting terrorist organizations
- Human trafficking or exploitation
Harmful Content
- Transmitting viruses, malware, or other malicious code
- Distributing spam or unsolicited communications
- Phishing or attempting to obtain sensitive information
- Harassing, threatening, or abusing others
Security Violations
- Attempting to gain unauthorized access to our systems
- Interfering with or disrupting the Service
- Bypassing security measures or authentication
- Probing, scanning, or testing vulnerabilities
- Reverse engineering or decompiling our software
Abuse of Service
- Using the Service for fraudulent purposes
- Creating multiple accounts to abuse promotions
- Automated scraping or data harvesting
- Reselling the Service without authorization
- Excessive use that impacts other users
2. Prohibited Items
The following items are strictly prohibited from being shipped through our Service:
- Weapons, firearms, ammunition, and explosives
- Illegal drugs and controlled substances
- Hazardous materials and chemicals
- Stolen goods or counterfeit items
- Human remains or body parts
- Live animals (except as permitted by law)
- Tobacco products and e-cigarettes (where prohibited)
- Obscene or offensive materials
- Perishable items without proper packaging
- Any items prohibited by carrier or local regulations
You are responsible for ensuring your shipments comply with all applicable laws and carrier restrictions.
3. Intellectual Property
You agree not to:
- Infringe on the intellectual property rights of others
- Ship counterfeit or pirated goods
- Use our trademarks or branding without permission
- Copy, modify, or distribute our software or content
- Remove copyright notices or proprietary markings
4. User Conduct
When using our Service, you agree to:
- Provide accurate and truthful information
- Respect the rights and privacy of others
- Comply with all shipping regulations and requirements
- Use the Service only for its intended purpose
- Maintain the security of your account
- Report any violations of this Policy
5. Monitoring and Enforcement
We reserve the right to:
- Monitor use of the Service for compliance with this Policy
- Investigate suspected violations
- Remove content or refuse shipments that violate this Policy
- Suspend or terminate accounts for violations
- Cooperate with law enforcement authorities
- Take legal action against violators
We are not obligated to monitor all user activity, but we reserve the right to do so.
6. Consequences of Violations
Violations of this Policy may result in:
- Warning or notice of violation
- Temporary suspension of your account
- Permanent termination of your account
- Forfeiture of fees or payments
- Reporting to law enforcement
- Legal action and liability for damages
- Ban from future use of the Service
7. Reporting Violations
If you become aware of any violations of this Policy, please report them immediately to:
Email: abuse@tofreight.com
Support: support@tofreight.com
8. Changes to This Policy
We may modify this Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Policy.
9. Contact Information
For questions about this Acceptable Use Policy, please contact us:
Email: support@tofreight.com
Phone: +44 7925 680026
Address: 123 Shipping Street, Suite 100, San Francisco, CA 94102